Frequently Asked Questions

Answers Before You Even Have to Ask

Can't find what you're looking for? Call us at (646) 392-1977 — we're happy to talk it through.

Do you offer 24/7 emergency plumbing service?

Yes. Burst pipes, overflowing fixtures and major leaks don't wait for business hours, so our dispatch line is answered 24/7, 365 days a year across all five boroughs.

Are you licensed and insured?

Yes — we hold NYC Master Plumber Lic. #MP-5STAR-0192 and carry full liability insurance. We're happy to provide documentation before any job begins.

How much does a service call cost?

We provide a free, no-obligation on-site estimate and always quote a flat rate before starting work, so there are never surprise charges on your invoice.

Do you work in co-ops, condos and rental buildings?

Yes, we regularly coordinate directly with supers, property managers and management companies on repiping, backflow testing and multi-unit repairs.

What areas of New York City do you serve?

We serve Manhattan, Brooklyn, Queens and the Bronx from our base in the Flatiron District. Visit our Service Areas page for a full neighborhood list.

Can you help with water damage insurance claims?

Yes — we document moisture readings and repairs with photos and reports that make it easier to support your insurance claim, and we can speak with your adjuster directly.

Do you install both tank and tankless water heaters?

Yes, we install, repair and replace tank, tankless and hybrid water heaters and can help you decide which is the better fit for your space and usage.

How quickly can you respond to an emergency?

Most emergency calls in our service area are dispatched the same day, often within one to two hours depending on location and traffic.

Still Have Questions?

Our team is standing by 24/7 to help.

Call Now — (646) 392-1977